Frequently Asked Questions

Get Answers to Your Questions

General / Getting Started

What is XL11?

XL11 is a Fantasy sports platform where teams can be created and various competitions can be played.

How can I download the XL11 app?

To download the app for free, find the download link on XL11’s official website.

Is XL11 legal in India?

As fantasy sports are subject to skill-based gaming laws in most states. Therefore, XL11 is legal in India.

Which states do not allow in playing cash contests?

According to the laws players from states like Telangana, Odisha, and Assam cannot participate in cash contests.

How can I create an XL11 account?

Click on the “Sign Up” button, enter your phone number or email ID, set a strong password, and then go for the verification steps.

Can I create more than one account?

No, you can only have one account.



Account Management

How do I do KYC on XL11?

Open the app, go to your profile, and upload your PAN and Aadhaar card.

How long does the KYC take?

Usually a day or two. You’ll get an email once it’s done. Also, check your spam folder just in case.

Can I change my profile details?

Yes, go to Account Settings in the app. You can update your name, email, phone number, etc.

How do I change my password?

In Account Settings, look for the option that says “Change Password.” Tap that and follow the steps. It’s simple.

What if I forget my password?

Click “Forgot Password” on the login page. Now reset your password by using the reset link, you’ll get on your phone or email.



How to Play Fantasy Cricket on XL11

How do I form an XL11 fantasy team?

Choose a match you wish to play. Then, assemble your team by choosing players from your available credits. You will also need to decide on a Captain and Vice-Captain — they will get bonus points depending on how they play.

How does the fantasy scoring system work?

Points are given for what your chosen players actually do during the match — runs scored, wickets taken, catches, etc.

Can I modify my team once I join a contest?

Yes — but only before the match deadline. Once that's passed, your team is fixed.



Leagues & Contests

What types of contests are available on XL11?

We offer a variety of competitions, including Head-to-Head (H2H) contests, Mega leagues, Cash contests, and Free contests.

How do I enter a competition?

Choose the contest you wish to enter, how many teams you wish to enter, and if required, pay the deposit.

How many teams can I enter a competition with?

It depends on the contest type. However, in mega or grand contests, you can enter with up to 50 teams.

What happens if a match is cancelled or abandoned?

You’ll receive the refund in accordance with the policy of the platform in such cases.

What happens if the game is a tie?

In case the game is a tie, the prize amount will be equally divided between the teams.



Withdrawals & Deposits

How can I deposit into my XL11 wallet?

Select Wallet > Deposit. Select amount, select a payment method. Now proceed with the transaction to deposit into your XL11 wallet.

Do you accept any payment methods?

XL11 accepts payments by Net Banking, UPI, credit/debit cards. You can also make payments using popular wallets like Paytm.

Is there any limit on deposits?

Your minimum deposit must be ₹50 and maximum must be 1lac.

How do I withdraw winnings?

Go to Wallet > Withdraw. Enter the amount you wish to withdraw. Now select the payment method.

What are the minimum and maximum withdrawal limits?

There is a minimum withdrawal of ₹100 and a maximum of 1lac. In addition, you can also get instant withdrawal. The maximum amount for instant withdrawal is ₹25,000.

How long does withdrawal processing take?

Withdrawals would typically take 24 to 48 hours for processing.

Are withdrawals free?

The withdrawal fee is ₹10 for each instant withdrawal.



Fair Play & Responsible Gaming

How does XL11 ensure that it's all fair?

Our platform has advanced and sophisticated algorithms and anti-fraud protections. They make sure that all games are protected against cheating and tampering.

What is the policy of responsible gaming at XL11?

Responsible gaming at XL11 includes things like spending limits and reminders to play.



Earn, Refer & Promotions

How does the Refer & Earn program work at XL11?

Registering and playing with your friends' referral codes give you and your friends either bonus money or cash rewards.

Where are my referral codes visible?

Your referral code will be shown under Profile in the Refer & Earn tab.



Still Need Assistance?

Contact Support

Contact us if you were unable to locate the solution to your question in our frequently asked questions. Our support team is always ready to assist you!
Contact: +91 9205479988
Email: support@xl11.in

What is Fantasy Cricket?

Know Deeply about your favourite fantasy sports

Fantasy cricket is like a game you play online. You pick your own team from real cricket players who are going to play a match soon. Your goal is to get as many points as possible to beat others and win.

First, you choose players from both teams playing the match. Then, you decide who will be the captain and vice-captain of your team. These choices are important because they earn more points.

Points are given based on how well your players perform in the actual match. Runs, wickets, catches, and other actions earn different points.

Playing fantasy cricket needs you to think and understand cricket well. You have to consider things like the pitch, weather, and how well players are doing.

In India, a lot of people love playing fantasy cricket because we love cricket so much. And it's exciting because you can win real prizes! With XL11, you can build your own team and try to win cool rewards.

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